Privacy Policy
Effective date: November 11, 2026
This Privacy Policy explains how CHRONICLES 410 INC d/b/a VOICEASIA (“VOICEASIA”, “we”, “us”, or “our”) collects, uses, and protects personal information when you visit www.voiceasia.co.kr, use our telecommunications, network, hosting, and managed IT services, or communicate with us by phone, email, or text message (SMS).
1. Information We Collect
- Contact information — name, company name, email address, mailing address, and telephone/mobile number.
- Account and billing information — account number, service records, invoices, and payment information processed by our payment processors.
- Service information — call detail records, network and device information, and support ticket history necessary to provide and maintain our services.
- Website information — IP address, browser type, pages visited, and cookies used for basic site functionality and security.
- Communications — messages you send to us by email, web form, phone, or SMS, and your SMS opt-in/opt-out records.
2. How We Use Information
- To provide, operate, maintain, and support the services you request.
- To send service-related communications such as support ticket updates, service outage and maintenance notices, billing and payment reminders, appointment or technician dispatch confirmations, and one-time verification codes.
- To respond to inquiries and provide customer care.
- To process payments and prevent fraud or misuse of our services.
- To comply with legal, regulatory (including FCC), and law-enforcement obligations.
3. SMS / Text Messaging
If you opt in to receive text messages from VOICEASIA, we collect your mobile number and the record of your consent. We use this information only to send the messages you agreed to receive, as described in our SMS Terms & Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery providers, is permitted. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Reply HELP for help.
4. How We Share Information
We do not sell or rent your personal information. We share information only:
- With service providers who perform services on our behalf (for example, payment processing, message delivery, hosting, and customer support), under obligations to protect it and use it only for those services;
- With telecommunications carriers and interconnection partners as necessary to route and complete calls and messages;
- When required by law, subpoena, court order, or to protect the rights, property, or safety of VOICEASIA, our customers, or others;
- In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
5. Data Security
We use reasonable administrative, technical, and physical safeguards — including access controls, encryption in transit, and monitored data center facilities — to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and meet legal and regulatory requirements. SMS opt-in and opt-out records are retained as required for compliance.
7. Your Choices and Rights
- You may request access to, correction of, or deletion of your personal information by contacting us below, subject to legal and contractual retention requirements.
- You may opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP.
- Residents of certain U.S. states may have additional rights under applicable state privacy laws. We will not discriminate against you for exercising those rights.
8. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
10. Contact Us
CHRONICLES 410 INC d/b/a VOICEASIA
2083 Center Avenue, Suite 3D, Fort Lee, NJ 07024, USA
Phone: (831) 273-9722 · Toll-free: 800-391-6630
Email: [email protected]